TEAM TUIVASA — SHIPPING POLICY

Last updated: 9 October 2026

Thank you for supporting Team Tuivasa!

We're excited to bring you our first official clothing collection, Drop 001. Please read the following information before placing your order.

1. Preorder Information

Team Tuivasa Drop 001 is a made-to-order preorder collection.

• Early orders accepted: From 9 October 2026

• Official preorder launch: 16 October 2026

• Preorders close: 6 November 2026

• Production begins: After preorders close

All orders placed during this period, including early orders, will be included in the same production batch.

Our products are not held in stock for immediate dispatch.

2. Production and Dispatch Times

Once preorders close on 6 November 2026, our supplier will begin producing the collection.

Estimated dispatch: 3–5 weeks after preorders close, subject to supplier confirmation.

This means we currently anticipate dispatching orders approximately between 27 November and 11 December 2026, provided production runs according to schedule.

These dates are estimates, not guaranteed delivery dates.

Shipping transit time is additional.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The shipping amount will depend on the delivery options available for your order and destination.

4. Delivery

Once your order has been dispatched, delivery times will depend on your location and the shipping carrier.

Where tracking is available, tracking details will be sent to the email address provided at checkout.

Please ensure your shipping address and contact details are correct when placing your order.

5. Production or Shipping Delays

As this is our first made-to-order collection, unexpected manufacturing, supplier or shipping delays may occur.

If a significant delay affects your order, we will communicate updates and explain the available options.

We will handle any delivery issues, cancellations and refunds in accordance with Australian Consumer Law.

6. Incorrect Addresses and Delivery Issues

Customers are responsible for providing accurate shipping information.

If you notice an error in your delivery address, please contact us as soon as possible.

If your parcel is lost, damaged or does not arrive, please contact us so we can investigate and assist with an appropriate resolution.

7. Returns and Refunds

For information about returns, exchanges, cancellations and refunds, please refer to our Return and Refund Policy.

Your rights under Australian Consumer Law continue to apply.

8. Contact Us

If you have any questions about your preorder or delivery, please contact:

Team Tuivasa

Email: ljtuivasa@teamtuivasa.com

We appreciate your patience and support as we bring Team Tuivasa Drop 001 to life.

Much love, Team Tuivasa.